Ready for a more a more collaborative pet experience? These five tips will help you transition pet parents to Boop, rhapsody's veterinary client engagement software.
When it comes to client-facing apps, practices often find themselves facing certain obstacles.
- Hesitancy over adding yet another platform to the team’s roster
- Concern over forcing clients to switch and learn a new app
- Fear of money & time wasted
Boop squashes every obstacle with a powerful, two-way platform designed to make pet health easier for you and pet parents.
Boop pros for your team
- Samlessly built into rhapsody. No need to learn a new platform or license a third-party software.
- Fast & reliable communication with pet parents year-round.
- Interactive pet care. Maintain the quality of care whether the patient is in the exam room or at home.
- Save money while driving compliance. Only pay $329/month (clients pay $0).
Boop pros for your clients
- Accessible pet care with medical records, refills, reminders, & more available right in the app.
- Personalized to the needs of the pet and pet parents.
- Fast, easy, and FREE!
Tip #1 | Prepare your team
Step 1
Schedule time with your account manager to help your team get started with setups. Once you’re comfortable with Boop workflows, you can set it & forget it!
Step 2
Make sure your team understands why Boop is important for the practice and pet parents – to help you work together to give pets the best care possible.
Step 3
Since Boop is built into rhapsody, you’re already familiar with the platform. So just keep doing what you’re doing!
Tip #2 | Anticipate clients' objections
"I don't need technology to care for my pet."
There’s no cost and no obligation (but there are a lot of benefits).
"What if I get stuck and don't know how to do something?"
Make sure your clients know you’re there for them every step of the way (whether Boop or pet related). You’re just a Boop message away!
"I'm already used to your current platform. I don't want to learn something new."
Boop was designed for an easy transition. In the blink of an eye, get faster, better, and more consistent care for pets (in and out of the office).
Tip #3 | Set a realistic timeline for your team and your clients
Before offering Boop to clients, make sure your team is on the same page about when & where to promote Boop.
- Nominate an in-practice Boop Champion.
- Work with your account manager to offer team incentives.
- Have your team demonstrate Boop’s value to clients by using its features as part of your day-to-day flow.
Plan in buffer periods
- Make sure previous processes overlap with the Boop transition.
- Phase out the alternative options. Even if your team didn’t have an app before Boop, work with your account manager on streamlining workflows so the transition is smooth.
Set deadlines
- Set measurable goals around client adoption of the Boop platform.
- Set a date for when the practice will transition to Boop full time.
Keep your account manager in the loop
Tip #4 | Make Boop necessary
Integrate Boop into your practice's daily workflows
- Schedule appointments and send reminders in Boop
- Conduct curbside appointments in Boop
- Send prescriptions in Boop
- Process payments in Boop
- Assign tasks in Boop to track at-home care
- Direct pet parents to Boop to access pet information such as vaccine history, certifications, & more
-
Encourage communication through Boop, such as
- Requesting refills
- Report cards & discharge notes
- Follow-up emails
- Regular cadence for any questions
Tip #5 | Make Boop irresistible
Sure, you’ve integrated Boop into your practice workflow, so clients know it’s necessary. But make sure they also know why they want it. And why they can’t live without it.
- It's FREE
- Consistent communication with their favorite veterinary team
- Better relationships between pet parents and their practice
- Exceptional care for pets
Get your clients addicted to Boop
- First three months FREE
- Complimentary marketing materials to help pet parent outreach
- Brainstorm with our sales team about other incentives for clients to get on board.
When you schedule a demo!
Kickstart your Boop journey ASAP!
Our VP of Sales & Marketing, Katie Huneke will give you a tour and chat with you about the future of Boop at your practice!