Merging technology and design to optimize the user experience in veterinary PIMS like rhapsody
Merging technology and design to optimize the user experience in veterinary PIMS like rhapsody
Rhapsody presents: VetThinkLab: The Series
Ever wonder how your vet team’s day-to-day is designed? Kim Fish is joined by Caitlyn Ryan, rhapsody’s Senior Designer, to chat about how we merge technology and design to make your daily workflows the best they can be.
Kim & Caitlyn cover design principles, user interface vs. user experience, finding a balance between veterinary practice needs & design rules, and more. Enjoy!
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- Introducing today’s episode + meet our guest, Caitlyn Ryan (0:00)
- UI vs UX. Plus, balancing UI & UX with the needs of veterinary teams/PIMS (2:45)
- Design principles (consistency, visual hierarchy, accessibility, etc.) & design elements (color, white space, fonts, etc.) (5:35)
- Rhapsody's design principles to ensure we’re designing for veterinary team needs (designing for the average user to make the common easy and the uncommon possible) (13:20)
- The process of designing a PIMS platform (17:14)
- In action: Designing the scheduling workflow for veterinary practices (19:12)
- In action: Designing the SOAP for the exam/appointment workflow for veterinary teams (21:55)
- In action: Designing standardized data (diagnoses and exam findings) to be easy to access, read, and record. And these design decisions were possible because of the data standardization in rhapsody (25:21)
- Designing for different devices (desktop, tablets, phones) & introducing widgets (29:26)
- In action: Designing for pet parents and the veterinary team (33:05)
- Conclusion: Bringing design & veterinary medicine together (36:35)
Ready to learn more?
Rhapsody (PIMS), Boop (digital client engagement portal), and Petabyte Analytics (a data & analytics platform) are veterinary management software solutions from Petabyte Technology. All three, package modern technology & data standardization into easy-to-use platforms that work in tandem to turn your veterinary practice into a powerhouse.

Let's start with a chat.
Our VP of Sales & Marketing, Katie, is ready to walk you through all our platforms & give you a glimpse of what your practice's future looks like!