rhapsody’s Marketplace integrations: connecting 3rd party workflows & data
Rhapsody presents: VetThinkLab: The Series
Today’s episode is all about how rhapsody’s Marketplace integrates third-party veterinary services right into the rhapsody PIMS ecosystem. Kim Fish is joined by Court Killgo, CXO of Kontak CloudRetriever, a phone system that integrates client communication with practice management systems.
As a Marketplace partner, CloudRetriever takes it to the next level by allowing you to customize the integration to fit your rhapsody workflows & to make smarter business decisions by tracking all VOIP metrics through Petabyte Analytics.
Kim & Court chat about the intricacies of the integration and how stacking amazing technology in this way leads to more bookings, increased client compliance, better pet care, efficient workflows, and business growth.
Listen on a streaming platform
Or listen here!
- Intro (0:00)
- Meet Court Killgo, CXO of Kontak CloudRetriever (00:25 - 2:57)
- Rhapsody's Marketplace (2:57 – 3:50)
- Use CloudRetriever in rhapsody’s scheduler and SOAP for better client communication (3:50- 13:29)
- Customize the integration between CloudRetriever and rhapsody to fit your practice’s needs and help improve workflows (13:29-17:15)
- Use rhapsody’s patient records to track client communication (from the SOAP, scheduler, etc.) to understand what works and what needs to improve (17:15-18:30)
- View CloudRetriever/VOIP data in rhapsody’s marketing dashboard & Petabyte Analytics to analyze data to make marketing & business decisions (18:30- 26:21)
- Track outbound calls made with CloudRetriever & view the metrics in Petabyte Analytics & the marketing dashboard to analyze the benefits for increased bookings, hitting the bottom-line numbers, and practicing better medicine (26:21-32:38)
- Set up inbound calls to trigger the phone for the responsible party to decrease missed calls and voicemails. Use Petabyte Analytics to track the increase bookings & client compliance (32:38-40:04)
- The value of data for accurate information to base business & marketing decisions on to improve business, pet care, and client compliance. Made possible when you stack amazing technology like Petabyte Analytics, rhapsody, and CloudRetriever (40:04-43:44)
Ready to learn more?
Let's start with a chat.
Our VP of Sales & Marketing, Katie, is ready to walk you through all our platforms & give you a glimpse of your practice(s) future!
In the meantime, check our our website to learn more.