Veterinary software with streamlined workflows AND client engagement?!
rhapsody does that ✔️
In addition to exceptional pet care, your veterinary practice should offer exceptional client care. To do that you need:
- Client engagement
- Client compliance
- and Client maintenance
Most veterinary PIMS are not built to put the client first. In fact, most PIMS are barely designed to put you (or even the pet) first. Rhapsody changed all that.
We designed rhapsody with client care built into your day-to-day workflows to help you practice better medicine and nurture client relationships. Best of all—it’s easy!
To prove it, check out what an appointment looks like when using rhapsody & Boop.
Scheduling
Who
- Reception
What you need
How to
1.
Clients can schedule an appointment through Boop (which is reflected in real-time on rhapsody’s Scheduler!)
- Are clients due/overdue/about to be due for an appointment but don’t have one scheduled? Just push a notification to their phone with a suggested date and time. They can complete scheduling in Boop.
- Make changes or cancel appointments as needed.
- Let clients choose their preferred date, time, and doctor.
2.
Clients can update pet/client information, answer questions, fill in forms, and complete signature requests in Boop.
Why you'll love it
Reduce admin work and phone calls with:
- A client-accessible scheduler in Boop that connects to rhapsody’s Scheduler in real time
- Automatic appointment confirmation
- Rhapsody’s Kiosk extends to Boop so you can give clients check-in access ahead of their appointment.
Stay organized
- Access preferred Marketplace partners with ease
- Structure your scheduler in columns so it’s easy to navigate
- View appointments by team member, type, or location
Check in
Who
- Reception
- Vet team
What you need
How to
1.
Grab a tablet and conduct check-in online, curbside, or in the exam room
2.
Ask any remaining intake questions (intake questions are configured to patient characteristics and appointment types)
3.
Send finalized appointment documentation via email/text, or direct the client to the Boop app
Why you'll love it
Automate your pet parent interactions with Boop
- Medical records and discharge instructions available to pet parents
- Respond to refill requests
- Chat with pet parents
- Create and complete tasks to keep the vet team in the loop on at-home patient care
Reception does their job better & faster
- Checking in via the kiosk automatically updates appointment status
- Documents and templates are automatically generated based on appointment criteria
- Estimates transform to orders and invoices when appointment statuses are updated.
And so does the vet team
- Review medical records and answered questions in advance of seeing the patient
- Document patient workups on the go with a platform designed for mobile devices (tablets, phones, laptops)
- Digital order forms and treatment boards guide medical care and treatments
- Seamless, remote payment options (PIMS --> email/text/Boop)
Exam
Who
- Vet team
What you need
How to
1.
Open a SOAP through an appointment (either in the scheduler or the patient’s timeline)
2.
Take vitals
3.
Chat with pet parents
- Contact pet parents through Zoom or chat directly in the SOAP
- Clients communicate with you through the Boop app
4.
Scroll through a list of findings (based on AAHA standards) and toggle items as you examine the patients. Search through the list of diagnoses to make a conclusion
5.
Browse the global catalog to prep recommended care. Any tests, vaccines, procedures, or follow-up appointments are added to the invoice, patient history, Report Card, and Boop
6.
Use pre-set bundles to automatically assign at-home tasks to pet parents for continuous patient care
Why you'll love it
The SOAP is designed to connect pre-/mid-/post-appointment workflows together on one screen.
- Communicate with pet parents. Boop chat is integrated into the SOAP.
- Every step of the exam process is accessible from one screen to you never lose your spot or have to start over
- Prepare for next steps
Estimates/invoices, patient history, and the Report Card are automatically updated with your SOAP input
Set up bundles in rhapsody’s admin for common appointments in advance. So when you SOAP, recurring items auto-fill to save you time.
Check out
Who
- Reception
What you need
How to
1.
Send clients an estimate and an invoice
2.
Charge clients with Rhapsody Pay for online, over-the-phone, or in-person payment
3.
Clients pay in Boop
4.
The receipt is accessible via:
- Boop for clients
- rhapsody in the Patient’s Record for your team
5.
Clients can also access medical records, discharge instructions and vaccine certificates in Boop
Why you'll love it
Rhapsody Pay gives you more flexible payment options
- The fully integrated merchant processing system offers flat-rate transaction fees and no hidden/bank fees
Accept remote and contactless payments
- with our Bluetooth and wireless terminals
- with Boop to send payment links & store credit card information
Reduce admin work & inbound calls later
- Schedule at check-out with appointment confirmations and reminders sent through Boop to increase scheduling and overall health compliance
- Provide and reiterate detailed discharge instructions via print, email, text, or Boop (produced from the Report Card created by the vet team in the SOAP)
Follow up
Who
- Vet team
What you need
- Communications
- rhapsody’s Report Card
- Boop
How to
1.
Send a Report Card through the SOAP with a summary, instructions, and prescriptions
2.
Message clients in Boop to
- check in on at-home patient care
- notify pet parents about upcoming appointments, Reminders, and to promote wellness plans
3.
Assign & check up on any client tasks
Why you'll love it
Boop is a real-time client/patient portal which makes all follow-up tasks easy to execute.
- Assign pet parents tasks and track progress in rhapsody to ensure better at-home care
Communicate with pet parents in real time before, during, and after the appointment
- All conversations are stored in rhapsody within the SOAP and the patient’s history
- Stay on top of previous conversations and where you’re at in the patient’s care
- Set up when and how pet parents can contact you
That was easy!
Rhapsody prioritizes efficiency, so that you’re able to run your business on-the-go. Rhapsody vet software is automatically moving line items to invoice, processing remote payments, and using the Kiosk to collect information before the appointment. Best of all, it’s all done right in rhapsody with no extra tabs, screens, or software necessary.
Ready to try it out in real time?
Let's start with a chat.
Our VP of Sales & Marketing, Katie, is ready to walk you through rhapsody and the future of your practice(s).